Refund Policy

This Refund Policy explains how credits and refunds work for the Preflight service operated by LLC SaaS Evaluator. It forms part of our Terms of Service.

1. How credits work

• Your first evaluation is free.
• Additional evaluations require credits, bought in one-time packs. Purchased credits do not expire.
• One credit is reserved when an evaluation starts (this is what lets us run the paid third-party data and AI calls).

2. Automatic refund for failed evaluations

If an evaluation fails completely and no report is produced (for example, a critical data source is unavailable), the credit is automatically returned to your balance. You can confirm this in your credit history.

3. Partial results are not refunded

If a report is produced, the credit is used — even if some individual pillars could not be completed. A delivered report represents the value of the evaluation, so partial-pillar failures are not separately refundable.

4. Unused credits

If you bought a pack and have not used the credits, you may request a refund of the unused credits within 14 days of purchase by contacting inbox@ideaproof.net. We refund unused credits to the original payment method; partially used packs are refunded pro-rata for the unused portion at our discretion.

5. EU/UK consumers — right of withdrawal

If you are a consumer in the EU/UK, you normally have 14 days to withdraw from a digital purchase. Because evaluations are delivered immediately, by running an evaluation you ask us to begin the digital service at once and acknowledge that you lose the right of withdrawal for any credit that has been used. Unused credits remain refundable as described above. This does not affect your statutory rights.

6. Taxes, currency, and price changes

Prices are shown at checkout in USD and may include applicable taxes (e.g. VAT/sales tax). Refunds are issued in the original currency and may exclude non-refundable third-party transaction fees where permitted. We may change prices going forward; changes do not affect credits you already purchased.

7. Chargebacks

If you believe a charge is wrong, please contact us first at inbox@ideaproof.net — we will work to resolve it quickly. Initiating a chargeback without contacting us may lead to suspension of the account pending review.

8. Contact

Refund requests and billing questions: inbox@ideaproof.net.